Parent Information

A message from our school based counsellor:

As a service we are trying to put together some telephone support for young people. It will not be counselling but a weekly telephone support space.


If there are some young people you feel would engage and benefit from this additional support could you please offer it to them. We can offer time for them to have a chat about what is happening, how they are feeling, how they are coping, helping support them find their own resilience’s (within the limits of their environment) signpost to legitimate online resources / helpful websites apps etc. We will know more about how many times I can call and duration as we assess the demand that comes in.


If parents/carers want to refer the young person themselves for support then they can contact our landline number: 02922 330709 and telephone support to be allocated to their child. Follow them on Instagram using @cardiff2talk2

Coronavirus (COVID-19)

Please find below a letter to parents regarding the Coronavirus outbreak:

Help and Support for Young People and Parents

Action for Children '2 Talk 2'

Provide a confidential counselling service to young people across Cardiff and also a text service where young people can text their name to request an appointment with a Counsellor.

029 2048 7356

BBC Headroom

Ruby Wax talks on short films about mental health issues.

Bullies Out

Help, support and information to individuals affected by bullying.

029 2056 8947

Cardiff Health Board (Family Planning)

Confidential help and advice on contraception, sexual health, pregnancy testing and STI testing.

029 2033 5355

C-Card Scheme

Provides free, quick, easy and confidential access to condoms as well as advice and help on sexual health and relationships for young people aged 13-25.

029 2046 5250

Children's Commissioner for Wales

Children's Champion for Wales. Promoting and safeguarding the rights and welfare of Wales' children and young people.

0808 8011000

Cruse Bereavement

For anybody needing support after the death of a loved one. Support line open 09:00 to 17:30

0808 808 1677


Eating problems? Advice and support for people affected with eating disorders.

0845 634 7650

Heads Above the Waves

A not for profit organisation that raises awareness of depression and self-harm in young people.

Mental Health Helpline for Wales

0800 132 737

MIND Cymru

Welsh arm of the national mental health charity that provides information and support on mental health and related issues (including self-harm).

0300 123 3393


24 hour confidential advice. Can be anonymous.

0808 800 5000

Family Lives (previously Parentline)

24 hour confidential advice. Can be anonymous.

0808 800222

Self-Harming Network

Self-Harming? The Self-Harming Network provides fact sheets and tips.

0800 622 6000 (7pm-11pm)

The Amber Project

Offers counselling for self-harm in Cardiff and Cwmbran.

02920 344 776

Alcoholics Anonymous

Providing advice and assistance to young people who require support relating to alcohol. National Helpline 24hr every day for the individual asking for help. General Service Office for any other and general enquiries.

0845 769 7555 (help)

01904 644026 (general enquiries)


Free and confidential sexual health advice and services specifically for young people under 25.

0808 802 1234

C.A.L.M. (Campaign Against Living Miserably)

For young men, aged 15-35. 

0800 58 58 58

Cardiff Looked After Care

Provides social work support regarding planning for looked after children, young people leaving care, accommodation, financial support, benefit claims, accessing education, training and employment and accessing health services.

029 2023 9827

Charlie Waller Memorial Trust Foundation

Dedicated to raising awareness of depression and suicide that provides resources for parents/carers.

Childline (advice on everything)

0800 1111

Dan 24/7

A free and bilingual telephone drug and alcohol helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.

0808 141 0044

Four Winds Centre

Open access drop-in and resource centre for anyone experiencing mental health difficulties.

029 2038 8144


Information, advice and support for your life. Meic is a confidential and free helpline which can help you with a range of Issues, such as: family/friend problems, housing issues, bullying, health and work worries, where to go for help in your area or as a place to get something off your chest. 0 - 25 - free, confidential, for you. 

080880 23456 (call)

84001 (text)

Premier Lifeline

Emotional, spiritual and prayer support from a Christian perspective.

0845 345 0707


Information, advice and support when you are feeling suicidal.

0800 068 4141


When you need someone to talk to. Open 24 hours.

08457 90 90 90

Shelter Cymru's Education Service

Advice on leaving home and living independently. Also provides links to support and emergency assistance should you find yourself homeless or at risk of becoming homeless.

017 9248 3002

Young Minds

Lots of great information and someone to talk to.

0808 8025544

Dewis Cymru

Dewis Cymru is the place to go if you want information or advice about your well-being - or want to know how you can help somebody else.


When we talk about your well-being, we don't just mean your health. We mean things like where you live, how safe and secure you feel, getting out and about, and keeping in touch with family and friends. No two people are the same and well-being means different things to different people. So Dewis Cymru is here to help you find out more about what matters to you.


We've got information that can help you think about what matters to you, and we've also got information about people and services in your area that can help you with the things that matter to you. Please click on the image below for more information: